Website information / Updated 21 October 2026
Cancellation and refund policy
How to raise a question about an enquiry or a later agreed transaction.
1. Scope and operator
This policy addresses enquiries and questions about an agreed material supply with Formsteel, identified at AV REDENTORA, 164, CIDADE INDUSTRIAL SATELITE DE SAO PAULO, GUARULHOS - SP, 07231-170, Brazil. The pages contain no payment processor, subscription or checkout. They do not sell the explanatory drawings or concept images. A future transaction requires its own accepted conditions. Contact [email protected] with the relevant matter; preparing that draft does not automatically lodge or approve a monetary claim. A payment to a separate provider must be identified as such.
2. Before a supply is accepted
A quotation request does not commit production or reserve material through this website. You may clarify or withdraw the enquiry before accepting an offer. If a proposal exists, identify the version and explain what should change. Production, material procurement and delivery commitments can have different consequences after acceptance; those consequences should be made clear in the actual agreement rather than inferred from a public category page. No standard deposit or cancellation fee is created by browsing a section diagram.
3. Changes after acceptance
An order involving a particular grade, dimension or finish needs to be considered against the agreed specification and production stage. A request to change dimensions differs from a report that supplied material does not match the accepted requirement. Preserve the order and drawing revision references when explaining the issue. Do not assume this page labels all custom material non-refundable or promises unrestricted returns. A resolution depends on the facts, applicable rights and valid agreement.
4. Documents useful for review
Identify the order or quotation, item description, relevant dimensions, specification revision and nature of the request. If money was paid, use an appropriate payment reference rather than complete account credentials. For a discrepancy, explain the observation and how it relates to the requirement. Photographs or inspection records may later be useful through an agreed channel; the website form itself cannot receive attachments. Avoid sending unrelated confidential drawings with the initial message.
5. Communication and possible resolution
Review requires enough information to identify the arrangement and understand the request. Further clarification may be needed, particularly when the issue involves different participants or more than one payment. Any resolution should explain the action or amount, method and relevant timing in the actual conversation. The public website does not promise a universal response deadline, refund-processing period or bank settlement time. Do not make an additional payment merely because an unverified message claims it is necessary to obtain a refund.
6. Rights and separate agreements
Nothing here removes a mandatory right or remedy. Applicable law and a valid transaction-specific agreement remain relevant to a cancellation, defect or payment concern. A third party that collected a payment may have its own process and responsibilities; this operator cannot issue that provider’s refund by changing a browser preview. Keep the transactions distinct when explaining a request. Consult the Terms for the website’s role and the Privacy policy for how enquiry information moves through the email-draft workflow.